Refund and Returns Policy

Goods Returns

Withdrawal from the Buyer’s Contract

A Buyer who has entered into a distance agreement with the Seller shall have the right to withdraw from the contract without giving a reason within 14 days of the date of possession of the purchased goods.
In order to withdraw from the contract, the Buyer must inform the Seller of his decision to withdraw from the contract by means of an unequivocal statement sent by traditional mail.
The Buyer may use the withdrawal form available at https://lkinox.com/pl/zwrot-towaru/,but this is not mandatory.
In order to maintain the withdrawal period, it is sufficient for the Buyer to send information on the performance of the Buyer’s right to withdraw from the contract before the expiry of the withdrawal period.
The Buyer is obliged to return the Seller’s product or to transfer it to the person authorised by the Seller for receipt immediately, but no later than 14 days from the date on which he has withdrawn from the contract, unless the Seller has proposed that he himself receive the item. To keep the deadline, it is sufficient to return the product before it expires
The Buyer shall bear the direct costs of returning the goods.
In the event of withdrawal, the Seller shall refund the Buyer all payments received from the Buyer, including the cheapest available cost of delivery of products available in the eShop (if the cost covered the Buyer) immediately and in any case no later than 14 days from the date on which the Seller has been informed of the exercise of the right of withdrawal. Payment refunds will be made using the same payment methods as used by the Buyer in the original transaction, unless the Buyer has expressly agreed to another solution. In any case, the Buyer will not incur any fees due to the form of payment refund.
If the Seller has not proposed that the Goods will be taken from the Buyer by Seller, he may abstain from returning payments received from the Buyer until the Buyer receives the item back or provides proof of his return, whichever event will occur earlier.
The Buyer is responsible for reducing the value of the product resulting from the use of the product in a way that goes beyond the necessary to determine the nature, characteristics and functioning of the product.

Liability for defects

The seller is obliged to provide the Buyer with a defect-free product.
The seller is responsible to the Buyer if the sold product has a physical or legal defect (warranty for defects).
If the sold product has a defect, the Buyer may:
1. request the replacement of the product free of defects,
1. request the removal of the defect,
1. make a statement of price reduction,
1. declaration of withdrawal from the contract.
If the Buyer finds a defect of the product, he should inform the Seller thereof, while specifying his claim relating to the defect found or making a statement of the relevant content.
The buyer can use the claim form available at https://lkinox.com/pl/zwrot-towaru/,but this is not mandatory.
The seller will respond to the complaint made by the Buyer within 14 days of the date of service of the complaint by means of such a means of communication, by which the complaint was made.

Download The Claim Form (.doc)35 KB

Download Withdrawal Form (.doc)36 KB

Payments

Payment methods

The delivery methods of your order are described on the store page and presented to you at the time of placing order.
The available payment methods for your order are described on the store page and presented to you at the time of placing your order.
The delivery cost is paid by buyer unless the seller indicates otherwise on the store site.
The online payments service provider is Blue Media S.A. Payment is possible via money transfer or credit card (Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro). In case of required refund for transaction made by buyer via credit card, seller has to return money in to a bank account signed to this specyfic credit card unless buyer choose different way which will not couse any added costs to him.